Knowledge base

How can we help you?

Guides, tutorials, and answers for café owners and loyalty programme members.

Browse by topic

Getting started

Setup wizard, brand, contact details, and QR code.

→ Getting started with Klicktify
→ Setting up your café: brand, contact, and QR

For members

Joining a café, using your wallet, and earning points.

→ For customers: joining a café and using your wallet
→ How the points engine works
→ Membership tiers explained

Rewards

Creating rewards, setting points costs, and tracking redemptions.

→ Creating and managing rewards

Members

Managing your member list, tags, and history.

→ Managing members: import, tag, and search

For café owners

Analytics, challenges, streaks, and dashboard overview.

→ Analytics and reports
→ Challenges and streaks

Billing & plans

Free, Growth, and Scale plans, upgrades, and invoices.

→ Billing and plans

Account & privacy

Password reset, account deletion, and data privacy.

→ Account, privacy and security

Support

Troubleshooting and how to contact the Klicktify team.

→ Contact and support
→ Troubleshooting common problems

All articles

Getting started

Getting started with Klicktify

A plain-English walkthrough of the 7-step setup wizard — from naming your café to printing your QR code.

Setting up your café: brand, contact, and QR

Everything that appears on your public storefront — logo, tagline, hours, address, and the QR code that customers scan.

For members

For customers: joining a café and using your wallet

How to join a loyalty programme, find your wallet, check in, and redeem rewards — no app download required.

How the points engine works

What counts as a check-in, how points are calculated, when they expire, and how members redeem them.

Membership tiers explained

Bronze, Silver, Gold, Ruby — how they work, what triggers an upgrade, and how café owners configure tier benefits.

QR check-in: how it works

What happens when a customer scans the QR code, how staff use the counter scanner, and what the customer sees on their phone.

Rewards

Creating and managing rewards

How to add rewards, set points costs, manage stock, activate and deactivate rewards, and track redemptions.

Members

Managing members: import, tag, and search

How to view your member list, add members manually, archive records, and use tags to group members.

For café owners

Analytics and reports

What every chart in the analytics dashboard means, how to read the data, and how to use it to make decisions.

Challenges and streaks

How to create time-limited challenges, set streak goals, and use them to drive repeat visits.

Billing & plans

Billing and plans

What each Klicktify plan includes, how to upgrade, what happens when you hit your member limit, and how billing works.

Account & privacy

Account, privacy and security

How Klicktify handles your data, how to reset your password, how to delete your account, and what data café owners can see.

Support

Contact and support

How to reach the Klicktify team, what support channels are available on each plan, and where to find more help.

Troubleshooting common problems

Solutions for the most frequent issues: QR won't scan, wrong member confirmed, points not updating, account locked out.

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How can we help you?

Browse by topic

Popular articles

Billing and plans

For customers: joining a café and using your wallet

Getting started with Klicktify

How the points engine works

Membership tiers explained

All articles

Getting started

Getting started with Klicktify

Setting up your café: brand, contact, and QR

For members

For customers: joining a café and using your wallet

How the points engine works

Membership tiers explained

QR check-in: how it works

Rewards

Creating and managing rewards

Members

Managing members: import, tag, and search

For café owners

Analytics and reports

Challenges and streaks

Billing & plans

Billing and plans

Account & privacy

Account, privacy and security

Support

Contact and support

Troubleshooting common problems

Set up your café in minutes

How can we help you?

Browse by topic

Popular articles

Billing and plans

For customers: joining a café and using your wallet

Getting started with Klicktify

How the points engine works

Membership tiers explained

All articles

Getting started

Getting started with Klicktify

Setting up your café: brand, contact, and QR

For members

For customers: joining a café and using your wallet

How the points engine works

Membership tiers explained

QR check-in: how it works

Rewards

Creating and managing rewards

Members

Managing members: import, tag, and search

For café owners

Analytics and reports

Challenges and streaks

Billing & plans

Billing and plans

Account & privacy

Account, privacy and security

Support

Contact and support

Troubleshooting common problems

Set up your café in minutes