How the points engine works
What counts as a check-in, how points are calculated, when they expire, and how members redeem them.
Members earn points by checking in when they visit your café. Check-in is QR-based: the member opens their Klicktify wallet, taps Show your code, and your staff scans it with the counter scanner in your dashboard — or the member taps the QR scanner on the storefront and scans a QR code poster you've placed at the counter.
The number of points per check-in is set by the café owner in the Loyalty section of their dashboard. The default is 10 points per visit. Members can check in once per calendar day at each café — two visits in one day count as one check-in.
Points are awarded instantly when the check-in is confirmed. There is no delay.
Beyond regular check-ins, members can earn bonus points in three ways:
- Birthday bonus: set by the café owner in Loyalty settings. When a member has provided their birthday in account settings, they receive the bonus automatically on their birthday — no claim needed.
- Anniversary bonus: set by the café owner. Awarded automatically on the anniversary of when the member joined this café.
- Referral bonus: paid when an existing member shares their referral link and a new member joins the same café and completes their first check-in. Both the referrer and the new member receive points.
Points are cumulative — they never reset. A member's total points determine their membership tier: Bronze (0+ points), Silver (200+), Gold (500+), and Ruby (1500+). Higher tiers come with perks set by the café owner.
| Tier | Points threshold | Description |
|---|---|---|
| Bronze | 0 | Starting tier for all new members |
| Silver | 200+ points | Mid-tier loyalty level |
| Gold | 500+ points | High-value regular customer |
| Ruby | 1500+ points | Top-tier, most engaged members |
Members redeem points for rewards from the Rewards catalog on the café's storefront. Each reward has a points cost set by the café owner. When a member has enough points, they can claim the reward — the points are deducted immediately and the claim is recorded in the café's dashboard.
Redemption does not expire within a session, but points do expire if a member's account is archived or if the café owner deactivates the reward.
Points do not expire through inactivity. They expire only if the member's account is deleted or if the café owner archives the member record. If a member unsubscribes from the café (via Account Settings on the storefront), their points at that café are removed.
Points at different cafés are tracked independently. A member who is part of three cafés has a separate points balance at each one.
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